All Important Information for International Passenger
Passport information and Passenger Contact Details are mandatory while making bookings.
– All international arriving passengers travelling to India must submit an online Self-Reporting form through https://www.newdelhiairport.in/airsuvidha/apho-registration to declare their consent for self-paid institutional quarantine.
– Passengers arriving in India and seeking exemption from institutional must submit an Exemption Form through https://www.newdelhiairport.in/airsuvidha/apho-registration at least 72 hours prior departure.
– Exemption categories: Expectant mothers, Passengers with kids under 10 years, Passengers with serious illness, Passenger with death in the family, Passengers with negative COVID-19 PCR certificate issued within 96 hr of the departure
SoP for International Passengers with Indian domestic connection flights (Click here)
Forms to be filled by Passengers of Repatriation Flights:
Standard Operating Procedure (SOP) for international travellers reaching Kerala Click Here.
Air India Express is operating special repatriation/air bubble flights between Gulf to India & South-East Asia to India.
Subject to the criteria and eligibility criteria laid down by destination country, travel is also permitted from India to some of these countries and passengers can book their flights through our website or through their travel agents.
Passengers will be travelling at their own risk and are required to read the terms and conditions of travel carefully before making a reservation. Criteria for travel should also be checked by referring to the conditions on the respective countries regulatory website.
Air India Express will not be responsible if a passenger is denied entry into the destination country and they will have to bear the cost of penalty/deportation if any. Quarantine charges at the time of arrival at the destination will have to be borne by the passenger. Passenger must ensure that they comply with all travel and health requirements of the destination country.
At the time of boarding the flight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic travellers would be allowed to board the flight.
For safe travel of passengers in relation to COVID-19, Bureau of Civil Aviation Security, India is now permitting passengers to carry 350 ml liquid sanitizer in the cabin baggage for travel within India and for outbound flights from India up to 12th November 2020. Carriage of other liquid items/gel/paste or items of similar consistency is restricted to 100 ml.
While making a booking on these flights passenger accepts the terms and conditions associated with the travel on these flights. Air India Express has no liability for the same.
As per the notification received on 31st August, 2020, from DGCA, India, all scheduled international commercial passenger services stand suspended till 23:59 IST of 30th September 2020. This restrictions does not apply to repatriation/air bubble flights specifically approved by DGCA.
1. For all passengers travelling from International destinations to Tamil Nadu, a valid Negative COVID – 19 PCR test, not more than 96 hours before departure is required. The 96-hour time frame for accepting the COVID-19 PCR test starts from the date of sample/ swab collection.
2. Prior departure, all passengers must have an auto generated TN ePass (https://tnepass.tnega.org/)
Singapore to Tamil Nadu:
Work Permit holders, S Pass holders or Special Pass holders please refer to Ministry of Manpower (MOM) website here: https://www.mom.gov.sg/covid-19/sending-workers-home#repatriating-indian-workers-returning-to-state-of-tamil-nadu
For other MOM pass types; eg Employment Pass or Dependant’s Pass holders, please refer to the https://safetravel.ica.gov.sg/pre-departure-test to apply for the PCR test.
1. All passengers must submit an self-declaration form on the online portal https://www.spandana.ap.gov.in/ at least 72 hours prior departure.
2. They must also give an undertaking on the portal that they would undergo mandatory quarantine for 14 days (paid quarantine at own cost as the case may be) if required.
3. Only for compelling reasons like pregnancy, serious illness, parents with kids under 10 years, death in the family; home quarantine shall be permitted for 14 days.
4. Passengers with negative COVID-19 RT-PCR certificate issued within 96 hr of the departure is exempted from the institutional quarantine (home quarantine shall be permitted for 14 days). Each passenger must submit a declaration with respect to the authenticity of the report and will be liable for criminal prosecution if found otherwise.
5. If the report is not available, the passenger may undergo Rapid Antigen Test at the airport. Those whose result is negative shall be allowed for 14 days home quarantine.
United Arab Emirates
For Travel Related Updates and downloadable forms for travel between India and UAE, click here.
Sultanate of Oman
As per the latest notification received from Sultanate of Oman, along with Omani Nationals, Non-Omanis are allowed to enter Oman only after:
• Obtaining MOFA’s (Ministry of Foreign Affairs) approval prior to travel via embassy or sponsor.
• Employment Visa holders must obtain NOC from Passport & Residency Department (ROP), in case their stay outside Oman exceeds 180 days.
• Get an ‘Okay to Board’ status in the booking prior to the travel.
The following documents are required to update Okay to Board:
1) Passport copy (Front Page and valid Visa Page)
2) In case of fresh Visa, copy of Visa
3) Copy of MOFA approval / NOC from ROP
4) Booking details with Ticket Number
All passengers must download and start the registration process on the Tarassud+ application before arrival as well as pay an amount of OMR 5 to obtain a tracking bracelet to wear during quarantine.
*Omani Nationals will be subjected to 14 days domestic quarantine.
*Non-Omanis will be subjected to 14 days institutional quarantine.
All visitors are required to have health insurance valid for the full duration of their stay in Oman.
State of Qatar
India to Doha
Passenger Category Permitted to travel to Qatar from India:
1. Qatari Nationals, their spouses, their children, their Husbands, and companions under their sponsorship arriving with them on the same flights.
2. Passengers Holding Permanent Residency.
3. Residents arriving in Doha holding the Exceptional Return Permit.
Effective 01st August, Returning Resident Permit holders of Qatar can travel after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice\
4. Visitors with personal visit visa issued by Ministry of Interior
Effective 21st August, Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice
Kingdom of Bahrain
Bahrain to India
Category of passengers permitted to travel from Bahrain to India:
a) Indian nationals stranded in Bahrain,
b) All Overseas Citizen of India (OCI) cardholders holding Bahraini passports, and
c) Bahraini nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020 as amended from time to time.
India to Bahrain
Category of passengers permitted to travel to Bahrain from India:
a) Bahraini nationals/ residents.
b) Any Indian national holding any type of valid visa from the Kingdom of Bahrain and destined for Bahrain only.
On arrival, all passengers must pay for TWO COVID-19 Tests costing BHD 60, one of which is done immediately after arrival, and the other after 10 Days. Passengers can also pay online using BeAware mobile application or through the link http://bh.bh/covidpay
Passengers must also complete the health declaration form (click here for the form) in duplicate before arrival into Bahrain. All passengers with smartphones must download the “BEAWARE BAHRAIN” application before arrival.
Effective 21st September 2020, the following category passengers are allowed entry into Malaysia:
b. Diplomats who are under Exemption Order and their dependent
c. Seafarers entering Malaysia for “sign-on” or “joint ship”
d. Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight
e. Patient and a companion with Entry Approval Letter from Malaysia Healthcare Travel Council (MHTC)
Additionally, the following expatriate may apply an Entry Approval Letter from the Immigration Department of Malaysia for entry into Malaysia:
a. New Diplomat and staff at Foreign Missions in Malaysia (including UN Laissez Passer (UNLP) holders
b. Valid Resident Pass-Talent (RP-T) holder and dependent including maid (to the RP-T)
c. Valid Employment Pass (EP) holder category I, II & III) and dependent including maid (to the EP)
d. Valid Professional Visit Pass (PVP) holder
e. Valid Long-Term Social Visit Pass (LTSVP) dependent to EP/RP-T
f. Valid Single-Entry Visa (SEV) / Approved Pass of EP / RP-T / PVP / LTSVP
g. Valid Single-Entry Visa (SEV) / Approved Pass of dependent including maid to RP-T / EP.
Every Passenger travelling to Malaysia MUST:
1. Download “MySejahtera” App and register all the necessary information
2. Undergo 14 days quarantine at Quarantine Station by following the quarantine procedures prescribed by the National Disaster Management Agency (NADMA) & Ministry of Health (MoH)
3. Undergo the COVID-19 test at the entrance upon arrival
4. An expatriate has obtained a valid Entry Approval Letter/ Exit and Entry Approval Letter. Entry Approval Letter / Exit and Entry Approval Letter issued before 21st September 2020 is usable provided it is still valid.
5. Fill up the Letter of Undertaking (LoU) (www.nadma.gov.my) and the duly completed form to be submitted to the High Commission of Malaysia by email at least 3 days before departure.
Mail ID for passengers travelling from:
South India : email@example.com
Central India : firstname.lastname@example.org
Delhi : email@example.com
6. Obtained Letter Permission To Perform Journey to Malaysia from High Commission of Malaysia / Consulate General of Malaysia Mumbai / Consulate General of Malaysia Chennai.
Transit Passengers will be permitted to travel ONLY:
– Transit time is WITHIN 48 hours
– Hand Baggage weighing 7 kgs and fits into the overhead bins. Check-in baggage will not be allowed.
– Confirmed onward ticket and permission for entry into destination is mandatory.
– Transit without leaving the Transit Hall.
– Passengers must book and stay at Sama-Sama Express Hotel, KLIA located at Satellite Building at KLIA near C5 gate for Transit above 24 hours.
*Transit passengers are required to check the Government Website of the destination country for the latest updates on transit procedure.
Due to certain Government restrictions, Transit Passengers to Hong Kong will not be accepted to travel in India to Kuala Lumpur flights till 03rd October 2020.
Passengers Travelling to Hong Kong effective 10th August MUST have:
• A valid Negative Nucleic Acid Test for COVID-19, within 72 hours (from sample time) before the scheduled time of departure from Kuala Lumpur to Hong Kong.
• The report can be hard/ soft copy and must be in English/ Chinese and must have the passenger name as per travel document/ passport.
• If the report is in a different language or the relevant details mentioned by Hong Kong Authorities are not present, a new document in English/ Chinese must be issued by laboratory/ healthcare institution bearing the all mandatory details.
• Additional documentary proof (hard/ soft copy) in English/ Chinese to show that the laboratory/ healthcare institution is ISO 15189 accredited or is recognised/ approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located.
• Confirmation of room reservation in a hotel in Hong Kong for not less than 14 days starting on the date of arrival in the name of passenger in English/ Chinese.
Certain categories of Indian nationals are permitted to enter Singapore. Details are available on the link https://www.ica.gov.sg/covid-19
Passengers travelling to Singapore are required to have a valid Negative COVID-19 PCR Test report taken within 72 hours of departure. The requirement for a negative COVID-19 PCR test memo applies to Diplomatic and Official Passport holders also.
There is no requirement for a negative PCR test memo for aircrew, Singaporean Citizens, Permanent Residents and travellers aged 12 and below.
The PCR test memo must be in English from a laboratory which is internationally accredited or recognised by the Indian authorities. The test memo must meet the following requirements:
(i) the test result;
(ii) the date that the test was taken (sample/ swab collection must be within the approved window of 72 hours.) and
(iii) the name, date of birth, nationality and passport number of the passenger as indicated in his/her passport.
For individuals who have recovered from COVID-19, they will be permitted entry even with a positive PCR test result, if they can show proof of their 1st PCR-positive test between 22 and 180 days before departure. The test report must be in English and state the name, date of birth and nationality of the passenger, and the date that the test was taken. They will also be subjected to a serology test and serve a Stay-Home Notice (SHN) at dedicated SHN facilities on arrival into Singapore. (Note: Persons with their 1st PCR-positive test within 22 days from departure should not travel to Singapore, and will not be allowed entry.)
A basic health assessment of each passenger will be conducted before he/ she boards the aircraft. If they have any fever, cough, runny nose, sore throat, anosmia or shortness of breath, pneumonia or COVID-19 infection or have had close contact with any case of COVID-19 in the last 14 days, they will not be allowed for travel.
All passengers must wear a mask at all times during travel unless the passenger falls under these criteria – is less than 2 years old; has breathing difficulties; is unconscious; is unable to remove a mask without assistance; is eating, drinking or taking oral medication or is removing the mask under a crew member’s direction.
Visit www.moh.gov.sg/covid-19 for more details about the requirements of travel. Passengers may check the Embassy’s website or Facebook regularly for new updates on the requirements: https://hcisingapore.gov.in or https://m.facebook.com/IndiaInSingapore
*Transfer / Transit passengers are NOT accepted.
The Governments of the respective countries will continuously evaluate the measures which are only temporary. For updated information, please check with the respective country’s Govt. or Ministry websites.
Source : http://blog.airindiaexpress.in/coronavirus-covid-19-travel-update